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Please firstly verify your account at in your computer or smartphone web browser.if it is working, then double check your box settings, make sure the username and password input correctly (the letters are capital-sensitive). if still not working, please try clear cache, reboot device or even reinstall the application. these usually fix most of issues.
if you can not even open the website of,it should be that your ISP blocked your from streaming, you can only get a VPN to try.
Also you can test your account in your smartphone with data plan instead of home wifi
If you have done all the above, you still cannot login on either computer or smartphone even with VPN, please just contact us for help.

Things that can cause buffering: a slow internet connection (test at, a slow device that is hogging memory, your provider throttling Vader Streams(fix by using a VPN)

You can renew your account by going to  and purchasing any account extension package. Renewals extend your account. For example, if you have 10 days left and purchase a 1 month renewal, you now have 1 month and 10 days on your account.

Please refer to this page for our M3U playlist URLs

You can use your login account on up to 5 devices and 3 IP addresses at the same time. The devices/IP addresses are not locked. You can use different devices as long as you don’t stream on more than 5 at a time.

For the Mac address device, such as MAG250/254/256/322/324, You need add the Mac address to your account, details refer to setting page –MAC address

Due to heavy load, accounts can take up to 12 hours to be processed. usually much quicker. You should get a 2nd email when your order is complete. If you do not, please check your junk mail. If you get no email at all after 12 hours.